Policies

Refund Policy

We want you to be completely satisfied with your purchase from Pitch Prints. If you need to return an item, please follow the guidelines below:

  • Eligibility: You have 30 days from the date of purchase to return unused item(s) in their original packaging.
  • Return Process: Contact our customer support team with your order number and reason for return.
  • Return Shipping: You are responsible for return shipping.
  • Refunds: Once we receive and inspect the returned item(s), we'll issue a refund to your original payment method.
  • Damaged or Defective Items: Contact us immediately for assistance.

For further assistance, please contact our customer support team: business@pitchprints.co

Shipping Policy

1. We offer shipping through Royal Mail for all orders, and customers can choose their preferred shipping option at checkout.
2. Orders are typically processed within 24 hours, and shipping rates are calculated based on package weight and destination.
3. Delivery timeframes vary depending on the chosen shipping method and destination, with estimated delivery times provided by Royal Mail.
4. Once an order is shipped, customers will receive a shipping confirmation email with a tracking number, if available.
5. If any shipping issues arise, please contact our customer support team for assistance.

Privacy Policy

At Pitch Prints, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide when using our website or making a purchase.

1. Information We Collect:
- Personal Information: When you place an order or create an account, we may collect personal information such as your name, email address, shipping address, and payment details.
- Automatically Collected Information: We may automatically collect certain information about your device, browsing actions, and usage patterns when you visit our website, using cookies or similar technologies.

2. Use of Information:
- We use the information we collect to process and fulfill your orders, communicate with you about your purchase, and provide customer support.
- With your consent, we may use your email address to send you promotional offers, updates, or newsletters.
- We may use the automatically collected information for analytical purposes, to improve our website's functionality and user experience.

3. Information Sharing:
- We do not sell or rent your personal information to third parties.
- We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, or email marketing platforms. These third parties have access to your information solely for performing their designated functions and are obligated to maintain its confidentiality.
- We may disclose your information if required by law, to protect our rights, or to comply with a legal process.

4. Data Security:
- We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Choices:
- You have the right to update or correct your personal information by accessing your account settings.
- You can opt out of receiving promotional emails by following the unsubscribe instructions included in the email or by contacting us directly.

6. Children's Privacy:
- Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children.

7. Changes to the Privacy Policy:
- We may update this Privacy Policy from time to time. The revised policy will be effective upon posting on our website.

Please review this Privacy Policy regularly. If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact our customer support team.